Frequently Asked Questions

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Returns and Refunds

What is your return policy?

For our complete return policy, please visit beautifullywardrobe.com. Items must be in the same condition as received, following applicable guidelines:

Apparel: Returned items must be unworn, unwashed, undamaged, unused, with all original tags attached. Please be mindful of makeup or deodorant transfer on tops and dresses.
Footwear: Shoes can be easily scuffed on any hard surface. Please try them on carpet only. Shoeboxes are considered part of the product presentation and must be returned intact with the shoes.
Swimwear and Intimates: For hygiene reasons, please try these items on over your own undergarments. Do not remove the protective liners.
Makeup and Skincare: We take hygiene and safety very seriously. We will accept returns on unused and unopened beauty products within 30 days. Products with broken seals, that have been opened, or are used are not eligible for refund.
Final Sale Items: Heavily discounted items in limited quantities may be designated as final sale and are not eligible for refund, exchange, or store credit.

How do I request a return?

You can initiate a return directly through your online account. Please note that for exchanges, we recommend contacting our customer service team to place the desired item on hold while your return is in transit.

Can I combine returns from different orders?

Yes, you can combine returns in one package if the orders were placed under the same email account. We recommend placing a note with the order numbers inside the return package. You can also use multiple return labels inside a single package.
If you are returning items from orders under different accounts, please return them separately using the corresponding labels.

What happens if I return an item not purchased from beautifullywardrobe.com?

If you have mistakenly returned an item not purchased from us, please contact our customer service team as soon as possible. While we will try to assist in locating misdirected items, we are not responsible for replacing, returning, or otherwise compensating customers for incorrectly returned merchandise.

What happens if I refuse a delivery or a package is undeliverable?

If a package is refused or undeliverable, it will be returned to our facility by the carrier. Once a package is on its way back to us, we cannot intercept it for a re-delivery attempt.
If you would like us to reship a returned package or issue a refund instead, please contact our customer service team.

What refund methods are available after my return?

All refunds will be issued to the original form of payment unless store credit is requested.

Any store credit used in full or partial payment will always be refunded as store credit.
Refunds for gift cards or e-gift cards will be issued back to the original gift card.
If loyalty rewards were used on your order, the refund will be issued back to the loyalty rewards.

Shipping Information

What shipping methods do you offer?

We offer a variety of standard and expedited shipping options at checkout. The available methods and delivery timelines will be displayed based on your shipping destination.

What are the regional shipping restrictions?

Due to restrictions from our financial partners, we are unable to ship to the following regions:
Belarus, Myanmar, Congo, Cote d’Ivoire, Crimea, Cuba, Iran, Iraq, Liberia, Libya, North Korea, Russia, Ukraine, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, Zimbabwe.

Can I cancel my order before it ships?

Yes, if you have an account:

Log into your account.
Click on your name in the top right corner.
Click “My Orders.”
Select your order number.
Find the relevant item and click “Cancel” under the Actions column.
If you do not have an account, please contact our customer service team for assistance.

Can I make changes to my order?

Unfortunately, we are unable to alter items in an order once it has been placed. However, you can cancel the order at any time before it ships. You may then place a new order for the correct items.

How do I track my package?

If you selected a trackable shipping option, follow these steps:

Log into your account.
Click on your name in the top right corner.
Click “My Orders.”
Click “Order Details” for the order you wish to track.
Find your item and click “Track Package” under the Actions column.

Why is tracking information not available for my package?

If you recently received a tracking number, it can take up to 24 hours for the carrier to update the tracking information in their system.

Does my package require a signature?

Most of our packages do not require a signature. However, a signature may be required based on the order value or at the discretion of our risk management team. Signature requirements cannot be waived.
To request a signature requirement for your package, please contact our customer service team.

What if my package is lost or stolen?

If you are unable to locate a package that the carrier has marked as delivered, please wait 24 hours in case it was marked prematurely but is still out for delivery. After 24 hours from the marked delivery time, if you still cannot locate your package, please contact our customer service team for assistance.

What if my package is missing items?

If you are missing items from a shipment, please contact our customer service team within 30 days of the ship date.

I did not receive a paper invoice with my order. Where can I find it?

As we are paperless, invoices are not included in packages. You can find it in your online account:

Log into your account.
Click on your name in the top right corner.
Click “My Orders.”
Select your order number.
Click “View Invoice” on the right side.
If you do not have an account and would like an invoice, please contact our customer service team.

Payment

Is it safe to use my credit card on your website?

beautifullywardrobe.com provides a secure payment method for online shopping. We employ security measures and fraud monitoring to help keep your account information secure.

What payment methods do you accept?

We accept the following payment methods:

Credit Cards: Visa, Mastercard, American Express, Discover, and JCB.
Third-Party Payment: PayPal, Cash App, Afterpay, Klarna, Zip, Apple Pay, and Venmo. Specific options may vary by location and order value.
beautifullywardrobe.com e-Gift Cards and loyalty rewards.

When will my card be charged?

An authorization is placed on your card when you place the order. We will complete the charge when your order ships.

Account

How do I create an account?

Creating an account is simple! All you need is a valid email address. You can create a password and set up your account directly on our website.

I can’t reset my password! What should I do?

Click “Forgot Password,” and a password reset link will be sent to your email. If you do not receive the reset link, please contact our customer service team for assistance.

How do I change my account information or email address?

You can edit your account information—including email, password, and shipping or billing addresses—under the “My Account” section of our website.

How do I unsubscribe from your promotional emails or SMS messages?

You can unsubscribe from promotional emails by using the link at the bottom of any marketing email we send. Please allow 3-7 business days for the emails to be fully phased out.
To stop receiving promotional SMS messages, reply to one of our messages with the keywords STOP, CANCEL, QUIT, END, UNSUBSCRIBE, OPTOUT, or OPT-OUT.

Pre-Orders

What is a pre-order?

A pre-order is for an item that is temporarily out of stock but expected to arrive soon. The estimated arrival date is shown on the product page. When you place a pre-order, we reserve the item for you as soon as it arrives at our warehouse and ship it to you immediately. You are not charged until the item ships. We will send you email notifications when the product arrives and again when it ships.
Once we receive your pre-ordered item in our warehouse, we need 2 business days to process it through quality control before shipping.

I cancelled a pre-order. When will I get my refund?

You are not charged for any pre-ordered items until we receive and ship them. Therefore, no refund is necessary if you cancel a pre-order before it ships.

Price Adjustments

Do you offer price matching or price adjustments?

We are happy to price match authorized retailers within 30 days of your purchase date, provided the following conditions are met:

The item must be available in at least one size on the competitor’s site.
The item must be the identical style/color.
Final Sale status will be matched if the competitor lists the item as final sale.
Price matching is limited to no more than two of the same item.
Orders shipped to certain international destinations will see an “all-inclusive price” at checkout, which includes duties and taxes.
Price adjustments based on clearance pricing may be considered at the discretion of management.
Competitor coupons will only be matched if the same promotion is active.
Some brands have additional restrictions on the use of coupons.

Gift Returns

How do I return a gift I received from beautifullywardrobe.com?

To return a gift, please contact our customer service team so we can initiate the return for you and provide a return label.
Once your item is received and processed, we will email a store credit to the email address you provide.

Will the purchaser know if I return a gift?

No. After our “Gift Return” update, all order updates/notifications will be sent to the new email address on file!

Special Orders

What if the item I want is out of stock?

If an item you want is out of stock, we recommend joining the waitlist or submitting a special order request if available. We will notify you by email if the item becomes available!

What is a Special Order?

A Special Order is a restock request placed with the brand/manufacturer. If a customer is interested in an out-of-stock item, we can attempt to specially order it from the brand. There are some limits and constraints on which items can be specially ordered.

How long will it take to get an update on my Special Order?

We will notify you with an update within 5-10 business days.

How do I check the status of my Special Order?

Log into your account.
Visit the “Special Orders” section of your account.
Check the “Status.”

What do the Special Order statuses mean?

Researching: The special order request is under review.
Notified: The customer has been notified via email of an in-stock or pre-order item.
On Hold: The item is on hold in the customer’s account for 1 day.
Cancelled: The customer cancelled the special order request.
Unavailable: The special order could not be fulfilled.

Orders

Order History and Status

To check the status of a pending order, visit the Order History page in your account after logging in. Your orders are numbered, and you can click on the relevant order number to see details and status for each one.

Changing an Order

Unfortunately, we cannot change items in an order once it has been placed. However, you can cancel the order at any time before it ships. You may then place a new order. To cancel an item, log into your order history and click the cancel button, or contact our customer service team.

Cancelling an Order

We recommend cancelling orders online. You may also contact our customer service team to cancel, but we cannot guarantee they will receive your request before the order ships due to time zone differences.

Online Order Cancellation:

Click “My Account.”
Click “My Orders.”
Select your order number.
Find the relevant item and click “Cancel” under the Actions column.

What do my order statuses mean?

Received: Your item/order is being prepared for shipment.
Shipped: Your item/order has been shipped.
Refunded: The item has been returned and a refund or exchange has been issued.
Cancelled: The order/item has been cancelled.
Cannot Charge: Your payment could not be processed.
Out of Stock: Unfortunately, the item was out of stock when we went to pack your order.
Oversold: We no longer have inventory of the item.
Pre-order: The item is expected to arrive at a future date. You have not been charged.
Verification: Your order is pending credit card verification.